– To rent a vehicle from Rent The Best, renters must be at least 21 years old and hold a valid UAE driver’s license or an international driving permit (IDP). Renters must provide a valid passport or Emirates ID for identification.
– Reservations can be made online or in-person at our rental office.
– A reservation deposit may be required to secure a booking.
– We reserve the right to cancel reservations if the renter does not meet the eligibility requirements or fails to provide necessary documents.
– Rental rates are subject to change and may vary depending on the type of vehicle and rental duration.
– We accept payment through major credit cards, debit cards, or cash.
– Security deposits are required and will be refunded after 21 days upon the return of the vehicle, subject to inspection.
– Renters are responsible for picking up and returning the vehicle at the specified rental location.
– Late returns may incur additional charges. Please inform us of any delays in advance.
– All rentals include basic insurance coverage. Additional coverage options are available for purchase.
– Renters are responsible for any damage, theft, or loss of the rented vehicle up to the value of the insurance deductible.
At Rent the Best, your safety and well-being are our top priorities. In case of accidents, breakdowns, or other emergencies during your rental, please use the following contact information to seek assistance and support:
*Roadside Assistance and Vehicle Emergencies:*
For immediate assistance related to vehicle breakdowns or roadside emergencies, please contact our 24/7 Roadside Assistance Hotline:
– Emergency Roadside Assistance Hotline: [Provide the hotline number]
Accidents and Incidents:
In the event of an accident or any other incident involving the rented vehicle, please follow these steps:
1. *Ensure Safety*: First, ensure the safety of all passengers and yourself. If it’s safe to do so, move the vehicle to a secure location away from traffic.
2. *Contact Authorities*: If necessary, contact the local authorities or police to report the incident.
3. *Notify Rent the Best*: Contact our 24/7 Customer Support Team immediately to report the incident and seek guidance. You can reach us at:
– *Customer Support Hotline:* [Provide the hotline number]
– *Email:* [Provide the support email]
4. *Exchange Information*: Exchange contact and insurance information with any other parties involved in the incident, as per local regulations.
5. All our cars have full insurance but if you have a accident and it’s your fault and police give you red paper then there is a excess to pay , if you have a accident and it’s not your fault you get a green paper from police then you pay zero!
6. *Follow Instructions*: Follow any instructions or guidance provided by Rent the Best or the local authorities.
*General Inquiries and Assistance:*
For general inquiries or non-emergency assistance, please contact our Customer Support Team during regular business hours:
– *Customer Support Hotline:* [Provide the hotline number]
– *Email:* [Provide the support email]
Please keep this emergency contact information readily accessible during your rental period. We are here to assist you in any way possible and ensure your safety and peace of mind.
– Vehicles are rented with a full tank of fuel and should be returned with a full tank. A refuelling charge will apply if the tank is not full upon return.
– Rental rates include a limited mileage allowance per day. Excess mileage may incur additional charges.
– Vehicles must not be used for off-road or racing purposes.
Smoking of any kind, including the use of electronic cigarettes and vape devices, is strictly prohibited inside any of our rental vehicles.
Fine for Smoking: A penalty of 2000 AED will be imposed for any violation of the no-smoking policy. This fine will be charged to the renter’s payment method on file in the event of smoking inside the vehicle.
– Routine maintenance and minor repairs are covered by Rent The Best.
– Renters must report any accidents, breakdowns, or damage promptly.
– Renters are responsible for all traffic fines and violations incurred during the rental period.
– Cancellation fees may apply depending on the notice period.
– Refunds will be processed according to our refund policy.
– Vehicles should be returned in the same condition as rented.
– A return inspection will be conducted to assess any damage.
– In the event of a lost car key, the renter is responsible and must pay the actual cost for the replacement key. Even if Rent the Best has a spare key, the renter is still required to cover the cost of the key.
– Rent The Best is not responsible for any personal belongings left in the rented vehicle.
– Any disputes will be resolved in accordance with UAE law.
– Rent The Best reserves the right to amend this policy as needed.
By signing the rental agreement, the renter acknowledges and agrees to abide by the terms and conditions outlined in this policy.
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